Jobs

< Back

Membership Service Consultant


Location:

WFH/Southbank

Job Type:

Full Time Ongoing

Salary:

Monthly RDO

Posted:

09.03.2022

You will be responsible for delivering excellent service and a high-quality experience through the membership services telephone and emails. Work within a call centre where member satisfaction is your only KPI!

 

Skills and Abilities:

  • A tertiary qualification is highly regarded but not essential
  • 6 months plus experience in customer/member service roles
  • Ability to communicate effectively and build strong relationships at all levels
  • Adaptable learner with the ability to thrive in a fast-paced work environment
  • Flexibility to work up until 8pm on occasions
  • Key to success is a great deal of initiative, resourcefulness and sense of ownership to deliver great outcomes for members

Duties and Responsibilities:

  • Creating a collaborative work environment by engaging with key stakeholders to achieve great member outcomes
  • Providing members with personalized and engaging experiences
  • Answering member queries and feedback the first time and when you can’t, you investigate and get back to members with priority
  • Being an advocate for members by acknowledging and sharing feedback to continually improve products and services
  • Keeping up to date with product information and Member Experience initiatives to develop the best possible member outcomes
  • Celebrating wins and communicating blockers to consistently deliver high quality service

Apply Now!

Click APPLY! Visit klcrecruitment.com.au or call (03) 9857 6756 for more information.

Call KLC Recruitment on

9857 6756