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Membership Service Consultant



Job Type:

Full Time Ongoing


Monthly RDO



You will be responsible for delivering excellent service and a high-quality experience through the membership services telephone and emails. Work within a call centre where member satisfaction is your only KPI!


Skills and Abilities:

  • A tertiary qualification is highly regarded but not essential
  • 6 months plus experience in customer/member service roles
  • Ability to communicate effectively and build strong relationships at all levels
  • Adaptable learner with the ability to thrive in a fast-paced work environment
  • Flexibility to work up until 8pm on occasions
  • Key to success is a great deal of initiative, resourcefulness and sense of ownership to deliver great outcomes for members

Duties and Responsibilities:

  • Creating a collaborative work environment by engaging with key stakeholders to achieve great member outcomes
  • Providing members with personalized and engaging experiences
  • Answering member queries and feedback the first time and when you can’t, you investigate and get back to members with priority
  • Being an advocate for members by acknowledging and sharing feedback to continually improve products and services
  • Keeping up to date with product information and Member Experience initiatives to develop the best possible member outcomes
  • Celebrating wins and communicating blockers to consistently deliver high quality service

Apply Now!

Click APPLY! Visit or call (03) 9857 6756 for more information.

Call KLC Recruitment on

9857 6756