The management and all who work at KLC Recruitment are committed to providing the highest possible level of service in satisfying the requirements of our customers, suppliers and sub-contractors alike. This level of service is achieved through quality management and the adoption of a system of procedures that reflect the competence of KLC Recruitment to all business relationships. In order to ensure that KLC Recruitment achieve excellence in all its activities, we have implemented a formal quality management system, which satisfies the requirements of ISO 9001.
KLC’s objectives which underpin the quality management system are:
It is management’s responsibility to ensure that all quality policy and quality objectives adopted have been made known to all employees, as the success of this policy involves all staff being individually responsible for the quality of their work, resulting in a continually improving working environment for all.
The Director is responsible for the implementation of a management structure that is based on the experience, quality and commitment of its management team and have a specific responsibility for ensuring that the management structure reflects the quality standard, so that compliance with this Quality Policy is maintained and improved.
In order to provide a quality service, KLC Recruitment requires staff to be suitably trained, supervised and supported. In particular, KLC will support the following;
An important element of the improvement process is management follow-up. As such, the quality policy and management system are reviewed and updated regularly to take account of changing circumstances and client requirements.
This can be achieved by: